What our customers say
I spoke to John at Direct Water Filters last year. His advice saved me making a more expensive but ultimately unsuitable purchase.
Instead, I ordered a superb unit from Direct that done everything I wanted it to do, ie remove hormones, bacteria, plastic particles and heavy metals like fluoride (the things that concerned me and my wife were greatly concerned about). We now have clean water for our whole family and most importantly my 2-year-old daughter".
Great tasting water, quality filter, will buy again
I live in Portugal and we had an unusable, salty well. Direct water filters put together a system that desalinated and sterilised our water for drinking and gardening at a fraction of the price of all the other systems we found. John was always available to answer any questions and put together an R/O set up that met our budget and works well. Highly recommended
I just want to tell you how delighted I am with the new Direct Waters "Chatsworth" water filter system. As you are aware I changed from a stainless steel Franke unit and it could not have been simpler. I removed the whole Franke unit and the "Chatsworth" housing fitted easily into the same place - just a little adjustment. I connected the water pipes into the housing myself, no plumber needed. Because the unit is so compact and light it was easy to click the cartridge into the housing and it will be simple to replace the cartridge when required. I managed to change systems very easily and I am 82 years young!! Wow-what a brilliant system to fit and use.
Many thanks for your care and help,
PS. The water is good too!!
The communication prior to purchasing the water filter was very good. All questions were answered well. I decided to go with this filter as it was the only one that removed endocrine disruptors in the UK. The filter came within a couple of days of ordering and was well packaged. It was fairly easy to install considering we have zero DIY skills. The video that John sent was also helpful and we had a couple of questions while installing and he was on hand to answer them. After installation, I would suggest running the filters for at least 30 minutes before using it as I found the water tasted better then. It's been a month now and we are very happy with our purchase. So handy having fresh, clean water on hand without having to buy bottled water. I would recommend Directwaterfilters. Great price, quality, and customer care.
I have purchased a 1600 GPD system for our kitchen (under sink) because we prefer drinking RO water for quite a long time now. Also I am an Aquarium owner and need bigger amounts of RO water from time to time. After some issues in installing, the system turned out to be very powerful and effective.
I want to emphasize, that John is a really great person, always taking time for my issues and questions and I enjoyed an excellent support. Really, that was outstanding. Thanks again! I will always come back again for filters and membranes or anything else I will need.
Best regards from Germany
Excellent service John as always.
Item: 4-stage reverse osmosis system with DI 75GPD
First of all the service, I received from Direct Water Filters was second to none.
The product it's self arrived very quickly I placed my order and 2 Days Later it was here could not be happier.
It came well packed with no silly overbearing plastic casing.
Mostly pre-assembled full instructions that are easy to follow.
I read through the instructions from page 1 to the end and just went along and done the job they were so easy to follow I did not even have to refer back to the instructions.
Once the RO system was completely installed and fitted to my wall I did a leak test (no leaks) so I went ahead and flush the system using the supplied and included pre-fitted manual flush valve.
I left it running for 15 minutes until the water ran clear and no black water was coming through the waste pipe. This is just internal dust from the carbon filter. It ran clear after 5 minutes.
Once clear I went ahead and connected the RO water to my water storage container.
carried out a TDS Reading sure enough the TDS was 0.
Comparing that to the starting point of 320 TDS. The government recommended standards for TDS total dissolved solids is 460 PPM (parts per million) so obviously my TDS in not good at 320 but it is not exceeding government standards.
So I was very pleased this was working my TDS was now 0 ready to be used 4 my saltwater aquarium.
By day 3 I had made 160 gallon of RO water' had my container been big enough the system could most likely could have made 225 gallons. I Quickly checked the TDS again still 0 exactly what I need.
This is a very affordable system it is a great price and it will give me peace of mind that my coral and fish are safe. I could not ask for anymore.
Highly recommended product 10/10. Service ?????
I have been buying my water filters of Direct Water Filters for at least 8 years and they have always given me superb service.
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